Return, Refund, Exchange, Replacement, and Cancellation Policies
1. Return Policy:
– We accept returns of unused and unopened Products within 7 days from the date of delivery.
– To initiate a return, please contact our customer support team at +91 82370 69077 to obtain a Return Merchandise Authorization (RMA) number.
– The returned Products must be in their original packaging, undamaged, and accompanied by the RMA number.
– Please note that certain items, such as perishable or personalized Products, may not be eligible for return. This will be clearly indicated on the product page.
2. Refund Policy:
– Once the returned Products are received and inspected, we will process the refund to the original payment method within [number of days].
– The refund amount will exclude any shipping charges, and we reserve the right to deduct a restocking fee if applicable.
3. Exchange Policy:
– If you received a damaged or incorrect Product, we offer exchanges for the same item. Please contact our customer support team within 7 from the date of delivery to request an exchange.
– We will provide instructions on returning the item and arrange for the replacement to be shipped to you.
4. Replacement Policy:
– In the event that you receive a defective or damaged Product, please contact our customer support team within 7 of delivery to report the issue.
– We may require you to provide photographic evidence or return the item before a replacement can be sent.
– If a replacement is not available, we will offer a refund or provide an alternative solution based on mutual agreement.
5. Cancellation Policy:
– You may request to cancel your order within 1 day of placing it, as long as it has not been shipped.
– To cancel an order, please contact our customer support team as soon as possible.
– If the order has already been shipped, you will need to follow our return policy for a refund or exchange.
– Please ensure that you carefully read and understand the instructions and usage guidelines provided with the Products.
– We reserve the right to modify or update these policies at any time, and the updated version will be effective for all new orders placed after the policy change.
Certainly! Here’s a sample shipping and delivery policy for your website where you sell homoeopathic medicines and herbal cosmetics. Feel free to customize it based on your specific shipping practices and requirements: