Return & Refund Policy

This policy applies to orders delivered in India through Medilife Online, operated by Medilife Impex Pvt. Ltd. Updated 10 September 2026.

Defective, damaged, wrong or misdescribed products

If a product is defective, damaged, deficient, spurious, incorrect, or does not match its advertised or agreed features, contact us to request a return and refund, or a replacement if you prefer. A refund is not conditional on a replacement being unavailable.

Please report the issue promptly. The seven-day window and unopened, unused, sealed-pack conditions for change-of-mind returns below do not limit your statutory rights. Opening or using a product to discover a defect does not by itself make the claim ineligible. Damage caused by misuse after delivery is assessed separately.

For an eligible claim, we do not charge return shipping or deduct a restocking fee. A refund includes the amount paid for the affected product and associated delivery charges. We may request order details, photographs or other reasonable information to assess the issue; the absence of original packaging alone does not remove your statutory rights.

Late delivery

You may request a return and refund when delivery is later than the stated delivery schedule, as provided by applicable consumer law. The statutory late-delivery exception applies where the delay was due to force majeure. Other rights relating to defective, damaged, wrong or misdescribed products remain unaffected.

Change-of-mind returns and exchanges

For non-defective products, request a return or exchange within 7 days of delivery. The product must be new, unused, unopened, sealed and in its original packaging. Please provide your invoice or other order details. These conditions apply only to change-of-mind returns and exchanges.

We do not charge a restocking fee. For approved returns, we provide a free downloadable return label and instructions for sending the product by post or courier. Please contact us for those instructions before sending it.

How to request help

Contact sales@medilifeonline.in or +91 8237069077 with your order details, product name and the issue or reason for return.

Refund processing

Refunds are made to the original payment method within 7 days after the returned product is received and checked, or after the refund is accepted where no return is required. This does not extend any shorter period required by applicable law. Your payment provider may take additional time to reflect the credit.

Cancellations

You may request cancellation within 1 day of placing the order, provided it has not been shipped. Contact us as soon as possible. If already shipped, the return provisions above apply. This cancellation window does not restrict your statutory remedies.

Your consumer rights

Nothing in this policy excludes or limits rights or remedies available under applicable consumer law. These statutory rights take precedence over any conflicting website term. Changes to this policy do not retrospectively reduce rights relating to an existing order.