Privacy Policy

Effective Date: 01/06/2023

Medilife Impex Pvt Ltd is committed to protecting the privacy of individuals who visit our website or engage in transactions with us. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable government regulations and our internal practices.

1. Collection of Personal Information:

– We collect personal information such as name, address, email address, phone number, billing details, shipping details, and order details from individuals who make purchases on our website, contact us, or register with us.

2. Use of Personal Information:

– The personal information we collect is used for processing transactions, delivering products, providing customer support, handling returns/refunds/replacements, improving our website, preventing fraud or misuse, and complying with applicable legal obligations.

3. Cookies and Tracking Technologies:

– We may use cookies, web beacons, or similar technologies to support website functionality, enhance user experience, analyze website traffic, personalize content, measure performance, and support services such as Google Customer Reviews.

– Third parties may place or read cookies on your browser, or use web beacons or similar technologies, to collect information in connection with services used on our website, including Google Customer Reviews.

– You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

4. Storage and Security:

– We strive to ensure the security and confidentiality of personal information. However, no data transmission over the internet or storage system is completely secure.

5. Third-Party Sharing:

– We do not sell personal information. We may share personal information only where needed for website operation, payment processing, order fulfilment, shipping, customer support, analytics, fraud prevention, legal compliance, or services that the customer chooses or accepts.

– These service providers may include payment providers, shipping/logistics providers, website/analytics providers, communication providers, and customer review services.

6. Google Customer Reviews:

– We participate in Google Customer Reviews. After checkout, customers may be shown an optional Google Customer Reviews survey opt-in on the order confirmation page.

– If a customer opts in, Google may receive transaction information related to the order, including order ID, customer email address, delivery country, estimated delivery date, and related order details required for the review invitation.

– Google may use cookies, web beacons, or similar technologies in connection with Google Customer Reviews. Google handles information it receives in accordance with Google’s applicable privacy terms and policies.

7. Retention of Personal Information:

– We retain personal information for a period of two years or as required by applicable laws, regulations, accounting needs, tax requirements, dispute resolution, or order-support requirements.

8. Access and Modification:

– We provide individuals with options to access, modify, or delete their personal information where applicable. Please contact us using the provided contact details to exercise these rights.

9. Data Protection Regulations:

– We comply with applicable data protection requirements in India.

10. International Data Transfers:

– Some third-party service providers used for website, analytics, payment, communication, customer review, or operational services may process information outside India according to their own infrastructure and policies.

11. Data Breach Notification:

– In the event of a data breach that poses a risk to individuals’ rights and freedoms, we have procedures in place to address the breach and notify affected individuals, if necessary.

12. Online Advertising and Analytics:

– We may engage in online advertising and use third-party analytics services that collect usage and device data to help us understand website performance and improve our services.

13. Age Restrictions:

– Our website does not have specific age restrictions or parental consent requirements.