Privacy Policy

Updated: 10 September 2026

Medilife Impex Pvt Ltd is committed to protecting the privacy of individuals who visit our website or engage in transactions with us. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable government regulations and our internal practices.

1. Collection of Personal Information:

– We collect personal information such as name, address, email address, phone number, billing details, shipping details, and order details from individuals who make purchases on our website, contact us, or register with us.

2. Use of Personal Information:

– The personal information we collect is used for processing transactions, delivering products, providing customer support, handling returns/refunds/replacements, improving our website, preventing fraud or misuse, and complying with applicable legal obligations.

3. Cookies and Tracking Technologies:

– We may use cookies, web beacons, or similar technologies to support website functionality, enhance user experience, analyze website traffic, personalize content, measure performance, and support services such as Google Customer Reviews.

– Third parties may place or read cookies on your browser, or use web beacons or similar technologies, to collect information in connection with services used on our website, including Google Customer Reviews.

– You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

4. Storage and Security:

We use HTTPS to protect information in transit, account authentication and role-based permissions to control access, and password hashing rather than storing account passwords in plain text. Store account and cart responses are protected against shared public caching. We use measures to limit automated registration and password-recovery abuse, security checks and protected backup procedures. These measures support prevention, detection and recovery; no system can guarantee complete security.

Payments are processed through Razorpay. Please use its payment flow for payment credentials and do not send passwords, card PINs, CVVs or OTPs to our support team.

5. Third-Party Sharing:

– We do not sell personal information. We may share personal information only where needed for website operation, payment processing, order fulfilment, shipping, customer support, analytics, fraud prevention, legal compliance, or services that the customer chooses or accepts.

– These service providers may include payment providers, shipping/logistics providers, website/analytics providers, communication providers, and customer review services.

6. Google Customer Reviews:

– We participate in Google Customer Reviews. After checkout, customers may be shown an optional Google Customer Reviews survey opt-in on the order confirmation page.

– If a customer opts in, Google may receive transaction information related to the order, including order ID, customer email address, delivery country, estimated delivery date, and related order details required for the review invitation.

– Google may use cookies, web beacons, or similar technologies in connection with Google Customer Reviews. Google handles information it receives in accordance with Google’s applicable privacy terms and policies.

7. Retention of Personal Information:

– We retain personal information for a period of two years or as required by applicable laws, regulations, accounting needs, tax requirements, dispute resolution, or order-support requirements.

8. Access, correction and withdrawal of consent

You may ask to review or correct information you provided, request deletion where applicable, or withdraw consent for processing based on that consent. Email sales@medilifeonline.in with the subject “Privacy request”, identify the account or order concerned and tell us which processing you want to stop. You may also write to Medilife Impex Pvt. Ltd., Plot No. M-30, MIDC Industrial Area, Nildoh Village, Nagpur, Maharashtra 440014, India. For help making a request, call +91 8237069077. Do not include a password or payment credentials. We may ask for information reasonably necessary to verify that the request concerns you.

You can choose not to provide information. If you withhold or withdraw consent for information needed to create an account, process an order or deliver products, we may be unable to provide the affected service. Withdrawing consent for optional processing does not require you to give up unrelated services. Withdrawal does not affect earlier lawful processing or records we must retain for legal obligations or the establishment, exercise or defence of legal claims. We will explain any applicable retention requirement when responding.

9. Data Protection Regulations:

This policy describes our handling of personal information. Nothing in it limits your rights under applicable Indian data-protection law.

10. International Data Transfers:

– Some third-party service providers used for website, analytics, payment, communication, customer review, or operational services may process information outside India according to their own infrastructure and policies.

11. Data Breach Notification:

– In the event of a data breach that poses a risk to individuals’ rights and freedoms, we have procedures in place to address the breach and notify affected individuals, if necessary.

12. Online Advertising and Analytics:

– We may engage in online advertising and use third-party analytics services that collect usage and device data to help us understand website performance and improve our services.

13. Age Restrictions:

Purchases must be made by an adult legally capable of entering into a contract, as explained in our Terms & Conditions. If you believe a child has provided personal information and wish to request its review or deletion, use the privacy-request contact above.