Shipping & Delivery Policies

Effective Date:  01/06/2023

Thank you for shopping with us at Medilife Impex Pvt Ltd. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of homoeopathic medicines and herbal cosmetics (“Products”) purchased from our website medilifeonline.in. By placing an order with us, you agree to comply with the terms and conditions stated below.

1. Order Processing:
– All orders are subject to acceptance and verification by us. We strive to process orders promptly and efficiently.
– Order processing may take up to 3 business days from the time of order placement. This timeframe may vary during peak seasons or promotional periods.

2. Shipping Methods and Carriers:
– We offer shipping services through reputable carriers to ensure safe and timely delivery of your Products.
– The available shipping methods and carriers will be displayed during the checkout process. You can select the preferred shipping method that best suits your needs.

3. Shipping Destinations:
– We currently offer shipping within India.
– If you require shipping to a location not listed on our Website, please contact our customer support team to inquire about the possibilities.

4. Shipping Costs:
– Shipping costs are calculated based on the destination, weight, and dimensions of the Products in your order.
– The shipping cost will be displayed during the checkout process, and you will have the opportunity to review it before confirming your order.

5. Delivery Times:
– Estimated delivery times will vary based on the shipping method, destination, and other factors beyond our control.
– We aim to provide accurate estimated delivery times, but please note that they are not guaranteed and are subject to unforeseen delays caused by the carrier or other external circumstances.

6. Order Tracking:

– Once your order is shipped, we will provide you with a tracking number or a link to track the status of your shipment.
– You can use this tracking information to monitor the progress of your delivery.

7. Delivery Attempts and Signature:
– The carrier will attempt delivery to the provided shipping address. It is your responsibility to ensure that someone is available to receive the package during the estimated delivery timeframe.
– In some cases, a signature may be required upon delivery. If no one is available to receive the package, the carrier may leave a notification for you to reschedule delivery or provide instructions for package pickup.

8. International Shipping:
– For international shipments, customs duties, taxes, and fees may apply. These additional charges are the responsibility of the recipient and may be collected at the time of delivery. Please check with your local customs office for more information.

9. Damaged or Lost Packages:
– We take great care to package and protect your order. In the unlikely event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and file a claim with the carrier, if necessary.

10. Change of Shipping Address:
– If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Please note that this Shipping and Delivery Policy may be subject to change without prior notice. It is your responsibility to review and understand our shipping and delivery terms before placing an order.

If you have any questions or need further assistance, please contact our customer support team via +91 82370 69077
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